A Thought To Remember:Customer Expectations Continue To Accelerate:The power of the customer continues to increase in almost every business transaction ( that includes retail and services). With more choices and more information the customer is increasingly in control, and the upward spiral of customer expectations not only rises but accelerates. The Internet has changed the game. Today purchasing alternatives can be located globally and accessed instantly. Buyers are smarter and are resistant to sales people who don't do their homework or add value ( and we know the customer defines value)...
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